Research Tools and Services Discovery

The ability to successfully build a RESTful web service is an essential skill in today's Internet-dominated industry. In this course, learn how to develop a RESTful client and server application using the Java Enterprise Edition implementation of the REST architectural style, JAX-RS API 2.0. This powerful and fully-featured API enshrines industry best practices as it integrates seamlessly with other essential APIs such as Bean Validation and JSON Processing.

Join Alex Theedom as he guides you through a wide range of topics, including how to define resource endpoints, how to add dynamism to your application with hypermedia, how to maintain data integrity with Bean Validation, and how to process messages with the JSON Processing API. Once you have completed this course, you'll be ready to develop your own client and server RESTful APIs.

Retail customer service happens in a specific setting: supporting the sale or fulfillment of a physical product. Unlike a call center, in a retail scenario you get to meet customers face to face. It can be overwhelming, but it's a great opportunity to deliver fantastic customer service—the kind that gets you noticed by managers, and keeps customers coming back. It starts with a positive attitude, which leads to a good first impression. However, you can't guarantee customers will always be happy.

In this course, learn techniques to deal with upset customers, and show empathy with active listening. Instructor and customer service expert David Brownlee—the author of Rock Star Customer Service—also provides etiquette tips to ensure quality service at every point of interaction: from the moment customers walk in the door to keeping them happy while they're on hold.

The "Internet of Things" is a catchy way of describing the variety of devices connected through the Internet. This includes webcams, wearable tech-like smartwatches, car sensors, appliances, and even rudimentary robots. What the Internet of Things (IoT) offers is a way to manipulate the real world—the physical world—from the web. In this course, Michael Lehman shows how to program these "things" and build companion apps to monitor and record their activities from iOS devices. Learn what's inside a thing, how location-awareness technologies such as iBeacon connect the IoT in public spaces, and how you can create your own things with hardware like the Arduino and Raspberry Pi kits. Michael also shows how to use IFTTT services to control things on iOS, and muses on the future of IoT. Along the way, you'll gain experience with real-world IOT-driven projects, like a mini weather station and a home lighting system.

Do you want to learn to play new songs, make song charts, demo new song ideas, or practice chord changes? Digital accompaniment apps could be a great solution for you. Join Julio Appling as he demonstrates how to leverage real books to improve your musicianship and expand your musical vocabulary. Julio covers the essentials of accompaniment apps, why musicians use these apps, and the variety of real books available. By the end of this course, you'll be familiar with a variety of software and apps available you can use for digital playback and accompaniment.

Learn how to recover quickly from a layoff and find employment again. Brie Reynolds begins with the first steps to take after a layoff, including making a structured recovery plan. Then she covers topics such as filling the gap in your resume, networking after a layoff, searching and applying for jobs, and interviewing for a job after you've been laid off. By the end of this course, you'll be able to develop a personalized action plan that includes adding new experiences to your resume, strategically using your professional network, pinpointing the best open jobs, and tackling difficult interview questions with confidence.

Are you ready to discover the capabilities of the Scala programming language? Scala source code compiles to Java bytecode, so that the resulting executable code runs on a Java virtual machine (JVM). Java libraries are interoperable with Scala code. Like Java, Scala is object-oriented, and uses a curly-brace syntax reminiscent of the C programming language. Unlike Java, Scala has many features of functional programming languages, including currying, type inference, immutability, lazy evaluation, and pattern matching. It also has an advanced type system supporting algebraic data types, anonymous types, covariance, contravariance, and higher-order types. Other features of Scala not present in Java include operator overloading, optional parameters, named parameters, raw strings, and no checked exceptions. Many of these flexible features are covered in this course.

Join Peggy Fisher as she helps get you started with Scala, so you can leverage the unique capabilities it offers. First, learn the basics of type inference, variables, loops, functions, and operators. Then, find out how to read files using a console, perform pattern matching, handle exceptions, and more. Finally, learn how to use classes, fields, methods, and objects.

Learn how to capture video of your screen to make a training video using ScreenFlow—the popular screencasting and elearning content creation tool. This course takes you from installation to making and finishing your first screencast recording. Join Chris Mattia as he demonstrates how to customize settings, create a screen recording, edit the video and audio, finalize the content, make the video available to learners, whether in a learning management system or on YouTube.

If you've spent any time in the project management world, you've likely heard of scrum—the popular framework for managing complex processes. If this mysterious-sounding framework has piqued your interest, this course can help provide you with a basic understanding of what scrum is and how you can start implementing it at work. Follow scrum expert Kelley O'Connell as she walks through why scrum has taken the business world by storm, and how it asks you to organize your team and work. Plus, she explains how to manage your projects and measure how they're faring, and set manageable improvement goals.

Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.

The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.

Securing or "hardening" Android apps is an important final step to ensure code, keys, and credentials, as well as the developer's intellectual property, are well protected. This course provides an introduction to the key features of the Android security model: from the Android operating system to the hardware it runs on. Instructor Malcolm Shore demonstrates the weaknesses in some sample commercial Android apps, and shows the default output from existing development environments, including Android Studio, PhoneGap, and RAD Studio. He then explains a range of tools and techniques to increasingly harden an Android app, secure known vulnerabilities, and test your work. Malcolm also reviews advanced techniques for securing enterprise apps and leveraging the security enhancements in Android O. Using these tutorials, you'll be able to develop more secure and more robust mobile applications.

Take your Revit skills to the next level, with Revit Architecture 2016. This course, recorded entirely in imperial units, teaches you the techniques you need to complete solid architectural projects in Revit 2016. First, get comfortable with the Revit environment, and learn to set up a project and add the grids, levels, and dimensions that will anchor your design. Then author Paul F. Aubin helps you dive into modeling: adding walls, doors, and windows; creating and mirroring groups; linking to external assets and DWG files; and working with floors, roofs, and ceilings.

Paul also shows advanced techniques for modeling stairs, complex walls, and partially obscured building elements, as well as adding rooms and solid geometry. Finally, discover how to annotate your drawing so all the components are perfectly understood, and learn how to output sheets to DWF, PDF, or AutoCAD.

Advanced Modeling in Revit Architecture elaborates on the basics of core elements in Revit, such as walls, floors, roofs, and curtain walls, and digs into specialized features such as in-place families, adaptive components, and the massing environment. Author Paul F. Aubin guides designers into thinking both in and out of the box, through discovering and applying industry standard best practices, employing creative and sometimes unconventional techniques and procedures, and finding ways to make models serve multiple concurrent project goals.

Architects and designers are often tasked with calculating and reporting the sizes of the spaces within a project. Typically, a set of detailed area calculations following specific rules and guidelines—which are often set by building officials, leasing agents, and others—is required. If you need to make such calculations, you'll likely find that you need more precision than is possible with Revit rooms. In such cases, you need to use Revit area elements and area plans instead of rooms. Areas appear very similar to rooms, but they're separate elements with a unique purpose and workflow.

In this course, Paul F. Aubin explores the creation of area plans and areas, and discusses the workflow that enables them. Using these tools, see how you can group and quantify the spaces within a project, and create detailed and accurate calculations of all important areas. The resulting information can be presented graphically onscreen, printed, scheduled, reported, and exported as necessary to satisfy a variety of project stakeholders—those using Revit and those who don't. If you have found it difficult to capture the intricacies of area calculations in your Revit projects—or have only tried to do so using the room elements—then you owe it to yourself to give area elements a try.

Schedules—which display information extracted from the properties of different project elements—are the backbone of BIM. In this course, explore how to work with schedules in Revit. Focusing primarily on the "I" for information in BIM, instructor Eric Wing demonstrates how to drill into the Revit database and query data out of your models. Eric covers a few standard schedules such as door, window, and room schedules, and then dives into the specifics of Revit parameters, and how they relate to the underlying database that you have—perhaps, unknowingly—developed by virtue of modeling your project. He goes into creating blank schedules, material takeoffs, keynote legends, schedule keys, and more.

Learn how to create accurate foundation plans and framing plans, with details such as brace frames and trusses, with Revit Structure 2016. Starting with referencing an architectural model, author Eric Wing shows how to create grids, set up views, add foundations, rebar, and framing, and create slopes, slabs, trusses, elevator pits, and a whole lot more. This course caters to members with little to no experience with Revit, as well as more advanced users that want to just jump to a topic of interest and start from there. Either way, this comprehensive course will teach you what you need to know to master Revit Structure.

The Internet of Things (IoT) represents the concept of a massive system where things on the Internet communicate through omnipresent sensors. Since the inception of the Internet of Things, consumers have connected smart devices to the network at an exponential rate, bringing us closer to a future where everyday things all interconnect. In this course—the first in a series that focuses on securing the Internet of Things—get started with this essential concept.

Lisa Bock kicks off the course with an overview of IoT, and the types of IoT devices designed to improve the quality of life in homes and businesses. Lisa covers different networks that range in size and purpose—LANS, WANS and PANS—and explains how businesses invest heavily in IoT in order to keep a competitive edge, going into IoT developments in automobiles, building automation, and the medical field. She then evaluates consumer devices, such as wearables and mobile devices. Plus, she discusses zero-configuration networking, service discovery, designing IoT security, and more.

Learn how to secure network infrastructure in Windows Server 2016. In this short training course, instructor Ed Liberman shows how to configure Windows Firewall and Datacenter Firewall, secure communications protocols like IPsec and DNSSEC, and shielding and guarded fabric for virtual machines. These simple, practical steps will enable you to secure your network data, traffic, and virtual resources.

Got handcrafted jewelry, amazing artwork, vintage finds, or handmade products for sale? Get started selling on Etsy, the online marketplace and eBay alternative for artisans and small businesses. Jess Stratton shows you the basics of setting up your first Etsy shop, arranging your merchandise, and attracting customers to your store with some simple marketing tips.

The Amazon Marketplace is an enticing option for small businesses that want to leverage the power of Amazon to market and sell products online; this course helps clarify the ins and outs of the platform. Author Peter Kent first explains what you can sell through Marketplace and what Amazon will charge you for the privilege. Then he shows how to set up a professional or small-merchant/individual account, and create product listings—one, or one hundred, at a time. Then learn how to use Seller Central to manage orders, create reports, manage inventory, and keep tabs on cash. Best practices for managing customers and reviews are also covered, as are the pros and cons of shipping products yourself vs. using the Fulfillment by Amazon (FBA) service.

Complex sales have multiple influencers and stakeholders, and sometimes face multiple competitors. There are a lot of factors for the buyer to juggle. This complexity can lead to lost revenue, longer sales cycles, and unpredictable outcomes. By understanding the buyer's problem and simplifying the value of your solution, you will be better positioned to close the deal. Watch this course with sales coach Jeff Bloomfield to find out how to systematically navigate the process of a complex sale, and receive the tactics and tools to increase your likelihood of sales success. Learn how to understand your buyers by examining their journey in a new way, and discover how to clearly articulate and defend the unique value of your product.

There has been a shift in modern management thinking. Managers are no longer relying on gut feelings and unquantifiable milestones, but on measurable activity and progress. Data-driven management helps sales managers understand what their teams are doing and where they stand, and helps salespeople understand how they can succeed within the organization. It can improve prospecting, boost customer retention, and help managers track performance. Best of all, a data-driven approach works well for companies of all sizes and industries. In this course, Noah Fleming defines data-driven sales management, and shows how to use it to start a conversation with your team and drive results. He also reviews the perils and pitfalls of data collection, and the importance of starting now.

Salesforce Lightning Essentials is the newest Salesforce product for small to medium businesses. Chris Mattia answers the most pressing questions that sales managers and business owners have about Salesforce Lightning Essentials: what it is, who it's for, how it's accessed, and how you get started. Get the answers you need—in plain English, without jargon or marketing spin.

Using Salesforce data, there are a variety of ways to share sales and customer data both within your team and externally. In this course, discover how to develop meaningful custom reports using Salesforce, and share those reports using several methods, including automated emails. Instructor Christopher Matthew Spencer explains how to capture quality data and work with report folders. He also shows how to build tabular, summary, and matrix reports, and dives into the uses for each of these report formats. Plus, he shares helpful tips for boosting report performance, and demonstrates how to build and export custom reports.

Do you know what to charge for your design services? Too much and you risk scaring away potential clients; too little and you're not compensating yourself properly. Let Terry Lee Stone, a design manager who's priced thousands of design projects, show you how to calculate your work's true worth. She explains how to keep good records, set an hourly rate, create estimates then transform them into contracts, and successfully approach financial matters with your clients. Plus, like all the other courses in the Running a Design Business series, this course includes free worksheets—including templates for evaluating your expenses and calculating your fees.

Join Richard Harrington as he walks through the necessary steps to ensure you run a successful webinar with no technical hiccups. Richard has appeared in front of the camera as a webinar host, as well as directed thousands of hours of live broadcast television. In this course, he offers practical advice for organizing, producing, and running a webinar that works with most hosting platforms. He explores choosing the right webinar hosting platform, organizing your content, selecting the right microphone and camera, and more.

Amazon Web Services (AWS) has been running Microsoft workloads-the majority of workloads for enterprise customers-since 2006. This course provides guidance for successfully running Microsoft workloads after a migration to the Amazon cloud. Instructor Brien Posey teaches you how to create Windows EC2 instances, creating a native cloud-based Active Directory environment, join an instance to a Cloud AD, and manage resources with Amazon Lightsail.